General terms and conditions for motor vehicle rental
 

1. Introductory provisions

1.1. DRIVERENT PRAGUE s.r.o., ID No.: 22633065, with its registered office at Žalanského 1674/52a, 163 00 Prague 6 - Řepy, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 419356 (hereinafter referred to as the "Lessor") provides its customers with the rental of passenger and commercial motor vehicles, including accessories intended for use on public roads in accordance with the relevant legal regulations (hereinafter referred to as "Vehicles" or "Vehicle") in accordance with these general terms and conditions for the rental of motor vehicles (hereinafter referred to as "GTC").

1.2. The Provider's contact details are as follows: mailing address: Žalanského 1674/52a, 163 00 Prague 6 – Řepy (hereinafter referred to as the "Business Premises"), e-mail address: rent@driverent.cz (hereinafter referred to as "Email"), telephone number: +420 736 133 100.

1.3. Lessor's bank details: 353270196/0300 held at ČSOB a.s. (hereinafter referred to as the "Account")

1.4. A Customer is anyone who enters into a motor vehicle rental agreement with the Lessor (hereinafter referred to as the "Lessee"). A Consumer is a Lessee who enters into a service agreement with the Provider outside the scope of their business activities or outside the scope of their independent professional practice (hereinafter referred to as the "Consumer"). An entrepreneur is a Lessee who is not a Consumer. An entrepreneur is also considered to be any person who concludes contracts related to their own business, manufacturing, or similar activities or in the independent performance of their profession, or a person who acts on behalf of or on account of an entrepreneur (hereinafter referred to as the "Entrepreneur").

1.5. The rental of Vehicles is governed by the GTC and the rental agreement (hereinafter referred to as the "Agreement") concluded in accordance with Section 2201 et seq. of the Civil Code, which is concluded in the case of each rental of the Lessor's Vehicle, and further by these General Terms and Conditions, which form an annex to the rental agreement (hereinafter referred to as the "Agreement") and form an integral part thereof. 

1.6. In the event of any conflict between the provisions of the Agreement (excluding the provisions of the General Terms and Conditions) and the General Terms and Conditions, the provisions of the GTC shall prevail.

1.7. The Agreement may be concluded physically at the place of the Establishment or via the Lessor's website rezervace.driverent.cz (hereinafter referred to as the "Portal"). The Lessor is the operator of the Portal.  

2. Subject of the Lease

2.1. The subject of the lease includes, among other things, the Lessor's obligation to lease to the Lessee a motor vehicle, including accessories intended for use on public roads in accordance with the relevant legal regulations (hereinafter referred to as the "Vehicle") in accordance with the Agreement and these Terms and Conditions (hereinafter referred to as the "Lease"). 

2.2. The subject of the Lease also includes additional services provided by the Lessor, which are specified in Annex 1 to these GTC (hereinafter referred to as the "Service").

2.3. The Lessor undertakes to provide the Lessee with the Vehicle specified in the Agreement for temporary use under the conditions set out in the Agreement and the GTC. The Lessee undertakes to pay the Lessor a fee (hereinafter referred to as the "Rent"). 

2.4. During the term of the Agreement, the Lessee shall not acquire any ownership rights to the Vehicle.

3. Vehicle Rental

3.1. The Lessor shall allow the Lessee to use the Vehicle on the basis of and under the conditions set forth in these GTC and in the Agreement concluded between the Lessor and the Lessee. The Agreement is concluded for a fixed term, commencing on the date and time specified in the Agreement and expiring upon the expiry of the agreed rental period.

3.2. Prior to concluding the Agreement, the Lessor is entitled to verify whether the Lessee is capable of paying the claims related to the Agreement. For this purpose, the Lessor is entitled to verify whether insolvency or enforcement proceedings are pending against the Lessee's property or person. If it is proven that such proceedings are pending, the Lessor is not obliged to conclude the Agreement with the Lessee.

3.3. Upon commencement of the Lease, the Vehicle shall be handed over by the Lessor to the Lessee on the basis of a handover protocol, which is a printed annex to the Lease Agreement, forms an integral part thereof, and is signed by both contracting parties. The handover protocol shall be completed upon handover of the Vehicle to the Lessee and upon return of the Vehicle by the Lessee to the Lessor. In addition, both the Lessor and the Lessee are entitled to take photographs or video recordings documenting the condition of the Vehicle at the time of its handover and the date and time of their acquisition. The Lessor shall then archive the documentation for at least 1 year from the date of termination of the Lease.

3.4. The Lessee undertakes to pay the Lessor the full amount of the Rental and payments for Services in cash or by bank transfer to the Lessor's account or via a payment terminal no later than upon taking delivery of the Vehicle. 

3.5. The rental does not include the costs of fuel, foreign highway toll stickers (unless a highway toll sticker service for individual countries has been agreed upon), the fee for exceeding the mileage limit (unless unlimited daily mileage has been agreed), as well as other costs related to the operation of the Vehicle not expressly stated in these GTC or the Agreement.

3.6. The rental rate for the Vehicle is the amount specified in the Agreement for each calendar day commenced.

3.7. The rental period specified in the Agreement may be extended before the expiry of the agreed rental period at the request of the Lessee. If the rental period is not extended, the Lessee is obliged to return the Vehicle on the originally agreed date.

3.8. The Lessor shall only rent the Vehicle to a Lessee who has held the relevant driving licence for at least 1 year. The Lessee must not be prohibited from driving motor vehicles during the rental period.

4. Deposit / late charge

4.1. The Lessee is obliged to pay the Lessor a refundable deposit in the amount specified in the Agreement in cash, by transfer to the Lessor's Account, or via the Lessor's payment terminal, no later than upon signing the Agreement.

4.2. The deposit is intended to cover any debts of the Lessee arising from the Agreement. The Lessee expressly agrees that the Lessor is entitled to unilaterally offset the deposit against the payment of rent, fees, contractual penalties, damages, fines imposed by state authorities or the Police of the Czech Republic, and other claims of the Lessor under the Agreement, in accordance with the GTC and the Agreement.

4.3. No later than 48 hours after the return of the Vehicle, the Lessor shall inspect the Vehicle for the purpose of preparing a final financial statement of mutual obligations and claims of both contracting parties. The Provider shall charge, in particular, any additional fees, contractual penalties, costs of any repairs to the Vehicle, etc. 

4.4. In the event of additional fees, contractual penalties, costs of any repairs to the Vehicle, etc., the Lessor shall prepare a statement and issue an invoice to the Lessee immediately after all items included in the statement are known or can be determined and quantified in accordance with these GTC and the Agreement, and shall send it to the Lessee's email address. 

4.5. The Lessor shall return the unused deposit to the Lessee no later than 45 days after the termination of the lease, provided that the Vehicle has not been damaged. If the Vehicle has been damaged, the Lessor shall return the deposit or part thereof to the Lessee no later than 90 days after the termination of the lease.

4.6. The Lessor may require the Lessee to agree to a late charge of up to CZK 100,000, which will enable the Lessor to satisfy its claims against the Lessee arising from and in connection with the Agreement from the Lessee's debit or credit card. 

4.7. The Lessor does not require the Lessee to pay interest on the deposit.

5. Rights and obligations of the lessor

5.1. The Lessor undertakes to hand over the Vehicle to the Lessee on the basis of a handover protocol, in proper technical condition so that the Lessee can use it properly during the lease period, together with a document proving validly agreed statutory motor vehicle liability insurance (hereinafter referred to as "POV"), proof of registration of the Vehicle (or a copy thereof) and a manual containing the Vehicle manufacturer's instructions for its proper operation in electronic form. 

5.2. All obvious defects, damage, complaints, and comments regarding the Vehicle must be reported by the Lessee no later than upon taking delivery of the Vehicle from the Lessor and must be recorded in the handover report. If, during the term of the lease or upon return of the Vehicle to the Lessor, damage to the Vehicle is discovered that was not mentioned in the handover protocol for the acceptance of the Vehicle by the Lessee, the Lessee shall be liable for such damage, unless he proves that the damage already existed at the time of handover of the Vehicle to the Lessee.

5.3. The Lessor is obliged to ensure the Lessee's undisturbed use of the Vehicle throughout the duration of the lease. For the duration of the lease, the Lessor is considered the operator of the Vehicle.

5.4. The Lessor is obliged to hand over the Vehicle insured by motor vehicle liability insurance (compulsory liability insurance).

5.5. The Lessor is entitled to check the condition of the Vehicle during the term of the lease after giving prior notice. In this regard, the Lessee undertakes to make the Vehicle available to the Lessor for inspection upon request.

5.6. The Lessor is obliged to ensure that the Vehicle undergoes service inspections at the service interval.

5.7. In the event of a necessary repair or service inspection in the Czech Republic or abroad, the Lessor is obliged to provide the Lessee with information and binding recommendations by telephone to ensure that the repair is carried out at an authorized service center of the manufacturer of the leased Vehicle. This information and recommendations shall be confirmed to the Lessee by email or SMS.

5.8. If the Lessee fails to return the Vehicle properly and on time at the end of the lease, or if it is clear that the Lessee intends to use the Vehicle for travel outside the Czech Republic after the return deadline, or if the Lessee repeatedly exceeds the speed of 180 km/h despite prior warning by SMS, or if the Lessor has reasonable suspicion that the Lessee or authorized driver is driving the Vehicle under the influence of alcohol or drugs, the Lessor is entitled to take the Vehicle away from the Lessee. The Lessor is entitled to file a complaint with the criminal investigation authorities to investigate whether a criminal offense has been committed.

5.9. In order to reduce the risk of theft of the Vehicle and to prevent damage to property and health, the Lessor monitors the condition and movement of the Vehicle during the rental period and the manner of its use by the Lessee through the COMMANDER security system, including the installation of a global positioning system (e.g., GPS) in the Vehicle. The Lessee is not entitled to interfere with or influence the operation of this system in any way, in particular by switching it off, removing it, etc. In order to reduce the risk of damage to the Vehicle and to prevent injury, the positioning systems installed in the Vehicle (in particular GPS) also measure and record:

a) the speed of the Vehicle, and the Lessor may use them to check compliance with the obligations (speed limits) under this Agreement,
 

b) the Lessee's driving style, including, for example, high engine revs before the engine warms up, extremely aggressive driving, skidding, drifting, which the Lessee acknowledges.

The Lessee also confirms that the Lessor has informed them of the data recorded by the GPS system (speed, movement, location, and driving style).

5.10. The Lessor is entitled, at the request of the police, regional authority, or municipal authority with extended powers, to disclose the information necessary to determine the identity of the driver of the Vehicle suspected of violating Act No. 361/2000 Coll., on Road Traffic (hereinafter referred to as the "ZSP").

6. Obligations of the Lessee

6.1. The Lessee undertakes to use the Vehicle exclusively in accordance with the Agreement, the GTC, and generally binding legal regulations applicable in the country where the Vehicle is used. The Lessee is obliged to use the Vehicle exclusively for the purposes for which it is intended by the manufacturer. 

6.2. The Lessee is obliged to lock the Vehicle when not in use and to prevent third parties from accessing the car key or the Vehicle's ignition card.

6.3. In order to ensure that the Vehicle is used only in the manner agreed in the Agreement and the GTC, the Lessee may not sublease the Vehicle to a third party without the written consent of the Lessor.

6.4. To ensure that the Vehicle is used in accordance with this Agreement and to eliminate or limit the risk of damage to the Vehicle, the Lessee may not use the Vehicle to operate activities of a taxi service nature, may not use the Vehicle to participate in races or competitions, circuit driving, drive the Vehicle off-road, or otherwise overload the Vehicle beyond the permissible limit.

6.5. Without the written consent of the Lessor, the Lessee may not allow the Vehicle to be driven by any person other than those specified in the Agreement as persons authorized to drive the Vehicle, i.e., the Lessee or the main driver. In addition to the Lessee, other persons authorized to drive the Vehicle are those in the closest family relationship. No fee is charged for an additional driver. 

6.6. The Lessee may use the Vehicle to tow trailers for the transport of cars, animals, and objects, provided that the Vehicle is equipped with a towing device with the necessary load capacity and the driver holds a valid driver's license of the relevant category. The relevant category is defined by the total permissible weight of the vehicle and trailer.

6.7. The Lessee undertakes to take care of the Vehicle with due diligence and to maintain the Vehicle in an operational condition so that the condition of the Vehicle does not deteriorate compared to the condition on the day of delivery of the Vehicle to the Lessee, to the extent resulting from this Agreement (including the handover protocol) and generally binding legal regulations. 

6.8. The Lessee may only transport animals in closed transport boxes. 

6.9. It is prohibited to drive the Vehicle into automatic brush car washes or to wash the Vehicle by any other contact method. In order to fulfill the Lessee's obligation to maintain the Vehicle in the condition in which it was taken over, the Lessee is obliged to wash the Vehicle in a contactless car wash or by himself using a WAP high-pressure cleaner. It is prohibited to use any chemical agents for cleaning and treating the bodywork and interior of the Vehicle and to use any air fresheners.

6.10. The Lessee undertakes to immediately notify the Lessor by telephone and subsequently in writing of any defects requiring repair of the Vehicle. The Lessee undertakes to notify the Lessor in writing of any damage to the Vehicle, regardless of whether it was caused by the Lessee or arose independently of the Lessee's will. 

6.11. The Lessee is not entitled to carry out any repairs or technical modifications to the Vehicle, either themselves or through a third party, without the prior consent of the Lessor.

6.12. Neither the Lessee nor any passengers may use any type of tobacco products in the Vehicle.

6.13. The Lessee is obliged to act in such a way as to eliminate or limit the risk of damage to the Vehicle or increase in damage to the Vehicle and to minimize the costs associated with restoring the Vehicle to a roadworthy condition:

a) regularly check the condition of operating fluids and tire pressure,

b) notify the Lessor without undue delay of any damage and the need for any repairs to the Vehicle,

c) follow the Vehicle manufacturer's instructions for its proper operation, in particular not to overload the engine with high revs before it warms up, refrain from aggressive driving, refrain from sudden braking and sudden acceleration,

d) refuel only at quality petrol stations (Shell, MOL, Benzina/Orlen, OMV, RobinOil, Čepro, EuroOil, Pap Oil) and to keep fuel purchase receipts for the duration of this contract and for 30 days after the end of the lease,

e) refrain from making any changes to the Vehicle without the written consent of the lessor,

f) deliver the Vehicle in a timely manner for repairs or service inspections (including changing tires from summer to winter and vice versa) and tolerate restrictions on the use of the vehicle to the extent necessary; for the period during which the Lessee is unable to use the Vehicle, the Lessor shall not charge rent; if the Lessee does not allow timely repairs or servicing of the vehicle, he/she shall be fully liable for any damage caused thereby,

g) immediately notify the lessor and the Police of the Czech Republic (or the investigating authority outside the Czech Republic in the case of a trip abroad) that he has been involved in a traffic accident, draw up a report on the traffic accident on a common European form, ensure a list of all participants, witnesses, vehicles, and other affected items, take photographs or videos, and proceed in accordance with applicable legal regulations so that the insurance coverage to be provided by the insurance company is not reduced or the POV insurance policy is not used unjustifiably. Without the consent of the lessor, the lessee is not entitled to admit liability to any third party. Similarly, the lessee is obliged to immediately notify the lessor that the Vehicle or its accessories have been damaged by vandalism or stolen, to file a criminal complaint with the Police of the Czech Republic (or the investigating authority outside the Czech Republic in the case of a trip abroad) and to subsequently send a copy of the criminal complaint to the lessor,

h) in the event of damage to the Vehicle (theft, total loss, partial damage, etc.), participate in the liquidation of the damage by providing the necessary cooperation,

i) in the event of theft or destruction of the Vehicle, immediately return the keys/starting card and Vehicle documents to the Lessor,

j) notify the lessor in writing of any changes on the part of the lessee during the term of the lease, e.g., change of residence, change of contact telephone number, and make this notification of changes without delay.

6.14. In the event of termination of the lease, the lessee is obliged to return the Vehicle to the lessor in a timely manner. The Lessee is obliged to return the Vehicle to the Lessor with all accessories, including the fuel level with which the Vehicle was handed over to the Lessee at the beginning of the lease (unless the service "I do not want to refuel the car before returning it" or "I do not want to return the car charged to 80%" in the case of electric cars has been agreed).

6.15. When using the Vehicle, the Lessee is obliged to comply with all applicable regulations and laws, in particular traffic rules, and to act in such a way as to avoid damage to property and health. The Lessee acknowledges that in the event of a violation of traffic regulations, in particular exceeding speed limits, the risk of a traffic accident and thus damage to the Lessor increases, and that it is in the Lessor's legitimate interest to ensure that repeated and significant violations of the speed limits set out in this Agreement are subject to a contractual penalty. In countries where speed limits are not set, or are not set for certain types of roads, the Lessee undertakes to comply with the speed limits set out in this Agreement.

6.16. The Lessee is obliged to use only the types of fuel prescribed by the manufacturer.

7. Travel outside the Czech Republic

7.1. The Lessor hereby grants consent to travel outside the Czech Republic, specifically within Europe and Turkey.  In the event of travel outside the territory of the Czech Republic, the Lessee (if using toll sections of motorways or other roads) is obliged to purchase a motorway vignette or its equivalent for the entire period during which they will be using toll sections of motorways or other roads, unless a foreign motorway vignette or toll unit is included in the rental price. The lessee is obliged to keep documents proving the purchase of a motorway vignette or its equivalent for the duration of this contract and for 90 days after the end of the lease.

8. Fuel

8.1. The rental fee does not include the cost of fuel for the Vehicle. The Lessor shall hand over the Vehicle to the Lessee with a full fuel tank or a battery charged to 80%, and the Lessee is obliged to return the Vehicle to the Lessor with a full fuel tank or a battery charged to at least 60%. 

8.2. Refueling of the Vehicle before returning it to the Lessor must be carried out at a publicly accessible fuel station or any charging station located no more than 50 km from the place of return of the Vehicle to the Lessor specified in the Agreement.

8.3. When refueling, the Lessee is obliged to pay increased attention to selecting the correct type of fuel for the rented Vehicle. Vehicles are marked with the type of fuel on the fuel cap. If the wrong type of fuel is used, the Lessee will be charged a contractual penalty in accordance with the appendix to the GTC – damage price list. 

9. Compensation for damage, costs, penalties

9.1. At the end of the lease, the lessee shall return the Vehicle in the condition in which it was received, taking into account normal wear and tear resulting from proper use. The lessee is obliged to continuously check whether any damage has occurred to the Vehicle during the lease period. The Lessee shall be obliged to notify the Lessor of any damage without undue delay.

9.2. The contracting parties have a standard agreed excess of 10%, up to a maximum of CZK 10,000. Alternatively, the contracting parties may agree on an excess of 5%, up to a maximum of CZK 5,000, or 0%, up to a maximum of CZK 1,000 of the total amount of damage excluding VAT. The limits always apply to a single loss event. If the damage caused to the Vehicle exceeds the amount corresponding to the excess, the lessee shall contribute to the damage only in the amount of this excess. If the Vehicle is damaged in multiple loss events, the maximum amount paid by the lessee shall be equal to the sum of the excess limits for all loss events. All of the above limits apply only to insured risks: basic accidents, natural disasters, fire and explosion, theft, and vandalism.

9.3.  The agreed excess limit shall not apply in the following cases:

a)    damage caused intentionally, through negligence, or in connection with the commission of a criminal offense, under the influence of alcohol or other intoxicating substances,
 

b)    damage caused by a breach of any of the lessee's obligations,
 

c)    damage caused other than by a traffic accident, vandalism, natural disaster, fire, or explosion,
 

d)    damage to tires and wheel rims,
 

e)    damage to the windshield,
 

f)    damage that has not been properly documented and reported by the lessee in accordance with the lessee's obligations,
 

g)    lost profits during the period of downtime of the damaged Vehicle as a result of its repair.
 

In the above cases, the lessee shall pay the damage in full. The lessee shall not pay the lost profits referred to in point g) above if he/she cooperated and the insurance company of the party responsible for the damage paid the lost profits under compulsory liability insurance.
 

9.4. The parties have agreed on additional windshield insurance with a basic deductible of 10% or, alternatively, a deductible of 5% or 0%. These reduced rates are specified in the Lease Agreement. Compensation for damage to the windshield will be paid from this additional insurance. This does not apply in cases where the lessee breaches their obligation and fails to provide the necessary cooperation within three days of returning the Vehicle.

9.5. If the Vehicle is returned early, the Lessee is obliged to pay the Lessor a contractual penalty in the amount of 100% of the rent for the remaining agreed rental period, but not more than for the remaining 14 days of the Vehicle rental. 

9.6. The Lessee is obliged to pay for the damage without undue delay from the date on which they are requested to do so, but no later than the due date stated on the invoice. The Lessee is not entitled to the damaged parts of the Vehicle.

9.7. If the damage caused to the Vehicle does not exceed the amount corresponding to the deductible, minor damage to the Vehicle that does not prevent the operation of the Vehicle does not have to be repaired by the Lessor, or the Lessor may repair it after a certain period of time. In such a case, the Contracting Parties agree that the Lessee shall reimburse the Lessor for the costs of repairing the Vehicle in the amount specified in the Price List of Damage annexed to this Agreement. Similarly, in the event that individual parts of the Vehicle are damaged that can be replaced without the need for repairs other than their replacement, the Contracting Parties have agreed that the Lessee shall pay the Lessor for the repair of the Vehicle in accordance with the price list specified in the Damage Price List Annex. The limits under this article do not include the damage specified in Article IX, paragraph 3 of this rental agreement.

9.8. In other cases, i.e. if the Vehicle is repaired, the Lessee is obliged to compensate the Lessor for the damage caused to the Vehicle according to the repair costs paid by the Lessor.

9.9. In the event of damage or inability to use the Vehicle to its full extent (e.g., smoke damage to the Vehicle), the Lessee is obliged to pay the Lessor the rent for the entire duration of the repair of the damage incurred, for each day commenced in which the repair was carried out. This does not apply to damage resulting from a traffic accident caused by another road user, if the Lessor is able to successfully claim compensation from the liability insurance of the person responsible for the traffic accident. The duration of the repair under this provision means each calendar day commenced in which the repair was carried out on the Vehicle, including technological delays or delays caused by the Lessee. Other delays (e.g., caused by a current shortage of spare parts, closures, vacations, etc.) are not included in the duration of the repair.

9.10. The Lessee is aware that the Lessor entrusts him with a Vehicle of high value for the duration of the Lease Agreement and that, as the operator of the Vehicle, he is responsible for ensuring that the driver's obligations and traffic rules are observed when using the Vehicle on public roads, and that he is therefore responsible for the reasonable arrangement of relations so that the Lessor ensures the fulfillment of the most important obligations in the form of contractual penalties in an appropriate amount and thus prevents damage to the property and injury to the Lessor, the Lessee, and road users. The Lessee is obliged to pay the Lessor a contractual penalty for each individual breach of the specified obligations in accordance with the price list of penalties and administrative fees, which is Annex 3 to these GTC.

9.11. The Lessee undertakes to pay, at the Lessor's request, the amounts corresponding to all fines and other penalties imposed on the Lessor in connection with the operation of the Vehicle during the period for which the Lessee had the Vehicle on lease, including penalties (specified amounts and fines) imposed on the Lessor by state authorities pursuant to Section 125h and Section 125f in conjunction with Section 10(3) of the ZSP, according to which the operator is obliged to ensure that the driver's obligations and the rules of road traffic established by this Act are observed when using the Vehicle on public roads.

9.12. If the Lessee fails to return the Vehicle to the Lessor properly and on time after the end of the lease, the Lessor is entitled to payment of rent for each day of delay in returning the Vehicle, including any day that has already begun.

9.13. The amount of penalties for breach of obligations by the Lessee and Lessor is governed by the Price List of Penalties and Administrative Fees, which is part of the GTC. 

10. Rent, fees, additional accessories, and services 

10.1. The rental rate for the Vehicle is for each calendar day commenced and is set by the price list on the Lessor's Portal. 

10.2. The fee for delivery and collection of the vehicle at any address in the Czech Republic is CZK 12 per km, and the exact amount is determined by entering the address on the Lessor's Portal.

10.3. The fee for handing over or returning the Vehicle on a Saturday, Sunday, or public holiday is CZK 500; this also applies if the Lessor delivers the Vehicle but does not hand it over because the Lessee refuses to sign the contractual documentation.

10.4. The fee for handing over or returning the Vehicle between 6:00 p.m. and 9:00 a.m. is CZK 500.

10.5. The fee for reactivating the ignition module is CZK 5,000. 

10.6. The rental fee includes a limit on the number of kilometers driven. The maximum daily mileage is 300 km. If the Vehicle is rented for more than one day, the average daily mileage is decisive, which is the ratio of the total number of days and daily mileage to the number of days for which the Vehicle was rented. If the total rental period does not exceed 29 days, the maximum average daily mileage is 300 km. For a total rental period of 30 days or more, the maximum average daily mileage from the start of the rental, i.e. from the first day of the rental, must not exceed 300 km. If the maximum daily mileage is exceeded, the lessee is obliged to pay a fee of CZK 10 for each kilometer. This provision does not apply if the lessee has ordered the "unlimited mileage" service.

10.7. To secure the payment of the rental fee and any other legitimate claims of the lessor under this contract, the lessee paid the lessor a deposit in the amount specified on the Lessor's Portal at the latest upon signing this contract. This does not apply if the "car without deposit" service has been agreed upon. The Lessee does not require the Lessor to pay interest on the deposit. The Lessor may require the Lessee to agree to a late charge, by which the Lessee confirms that the Lessor is entitled to satisfy the rent and any other justified claims from the Lessee's debit or credit card. The Lessee hereby gives his consent to the payment of penalties imposed on the Lessor as the operator of the Vehicle by a public authority for offenses committed while the Lessee had the Vehicle on lease. This payment will be made from the Lessee's payment or credit card.

10.8. The Lessor is entitled to use the deposit or other payment made by the Lessee to cover the rent and other legitimate claims of the Lessor under this Agreement, as it may unilaterally offset its claim for payment of rent and other legitimate claims against the Lessee's claim for the return of the deposit/other payment made. In the event of multiple claims by the Lessor against the Lessee, and if the Lessee does not specify which debt it is paying, the Lessor is entitled to offset the Lessee's claim for the return of the deposit or other payment made against the Lessor's claims arising from this Agreement at its discretion. The Lessor shall return the unused deposit to the Lessee no later than 30 days after the termination of the lease, provided that the Vehicle has not been damaged. If the Vehicle has been damaged, the Lessor shall return the deposit (or part thereof) to the Lessee no later than 90 days after the termination of the lease.

10.9. The Lessor is obliged to issue an invoice no later than 14 days after the Vehicle is returned to the Lessor. In the case of electric cars, the deadline is extended to 90 days from the return of the Vehicle, due to the need to calculate consumption. If the Vehicle has been damaged, the Lessor is obliged to issue an invoice within 5 days of determining the amount of damage in accordance with this Agreement, but no later than 90 days after the termination of the lease. The invoice shall be sent electronically to the Lessee's email address. The issuance of the invoice does not deprive the Lessor of its right to assert claims against the Lessee under this Agreement that do not consist of services provided by the Lessor and that may be determined or their amount determined even after the invoice has been issued (e.g., fines, damage to the Vehicle, etc.). The lessor is entitled to assert these claims against the lessee separately.

10.10. The lessee shall pay the rent in a single payment at the latest upon taking delivery of the Vehicle. However, if the lease is agreed for a period longer than 1 calendar month, each subsequent rent is payable at the beginning of the calendar month for which the rent is paid.

10.11. The rent shall be paid from the moment of taking over the Vehicle until the moment of its return. If the Vehicle is stolen or destroyed before its return, the rent shall be paid until the Lessee informs the Lessor of the theft or destruction of the Vehicle.

10.12. The Lessor shall provide the Lessee with additional accessories and services to the Vehicle offered by the Lessor upon the Lessee's request, for a fee according to the Lessor's valid price list. The price list of additional accessories and services is attached to the GTC. Payment for accessories and services is due with the Lease.

11. Cancellation Policy

11.1. If the Lessee cancels their order after paying the advance payment according to the Lessor's portal, this advance payment shall be forfeited in full without any entitlement to a refund to the Lessee. The Lessor shall send the Lessee an invoice with the cancellation fee calculated. 

11.2. If the Lessee cancels their order after paying the full rental price, they will be charged a cancellation fee of 100% of the rent for the agreed rental period, up to a maximum of 5 days of Vehicle rental. The advance payment shall be reduced by this amount and the remainder of the advance payment shall be refunded to the Lessee within 30 days of the date of cancellation of the order. If the amount of the advance payment is lower than the amount of the cancellation fee, the Lessor shall retain the advance payment paid by the Lessee in full.

11.3. If the Lessee cancels their order after the agreed time of Vehicle pick-up, they will be charged a cancellation fee of 100% of the rental fee for the agreed rental period, up to a maximum of 7 days of Vehicle rental. The deposit will be reduced by this amount and the remainder of the deposit will be refunded to the Lessee within 30 days of the date of cancellation of the order. If the amount of the deposit is lower than the amount of the cancellation fee, the Lessor shall retain the full amount of the deposit paid by the Lessee.

11.4. If, as a result of late cancellation or failure to cancel the order, the Lessor:

a) delivers the Vehicle outside the Lessor's premises in vain, it may charge a flat-rate compensation of CZK 5,500 for delivery outside the territory of the Capital City of Prague or CZK 1,500 for delivery within the territory of the Capital City of Prague,

b) prepares the Vehicle for handover in vain on a Saturday, Sunday, or public holiday, or on working days between 6:00 p.m. and 9:00 a.m., it may charge a flat-rate compensation of CZK 2,500. This amount will be deducted from the deposit and the remainder of the deposit will be returned to the Lessee within 30 days of the date of cancellation of the order.

11.5. If the Lessee (or a person acting on behalf of the Lessee) breaches the obligation to sign or provide any of the documents specified in the Agreement after paying the advance payment (e.g., refuses to provide a copy of their driver's license, ID card, or passport), the Lessor has the right to withdraw from the Agreement. In such a case, point 11.3 shall apply.

12. Vehicle availability

12.1. After making a reservation on the Vehicle Lessor's Portal, the Lessee will be sent a draft Contract. This draft contains the identification of the specific Vehicle.

12.2. If the Lessor does not have the reserved type of Vehicle available at the time of concluding the Agreement (e.g., due to damage caused by the previous Lessee or late return), the Lessor shall offer the Lessee a Vehicle of a different type but of the same category as a priority. If this is not possible, the Lessor shall offer a Vehicle of a higher category, but without increasing the rental price. If this is also not possible, the Lessor shall offer the Lessee a Vehicle of a lower category. If the Lessee agrees to rent a Vehicle of a lower category, they shall be charged the rental fee corresponding to the lower category of the Vehicle. In the latter case, the Lessee shall be entitled to a refund of the corresponding part of the deposit already paid upon signing the Agreement.

12.3. If, despite all efforts, the Lessor is unable to offer the Lessee any Vehicle, the Lessee shall be entitled to a refund of the entire deposit paid. 

13. Personal Data Protection Policy

13.1. The contracting parties acknowledge that in connection with the conclusion of the contract, personal data of representatives or contact persons of the contracting parties will be transferred and processed for the purposes of contracting, fulfilling contractual obligations, enforcing claims arising from this contract, and communication between the contracting parties.

13.2. The Lessee acknowledges that the Lessor will process the following on the basis of this contract: (i) its personal data, if it is a natural person, (ii) if the Lessee is a legal entity, the personal data of its representatives/contact persons pursuant to paragraph 1 of this article of the Agreement, as well as the personal data of persons who will be authorized to use the Vehicle on behalf of the Lessee for the purposes of this Agreement, to the following extent:
 

• Address and identification personal data such as academic title; first name, last name; date of birth; permanent address and, if applicable, mailing address; ID card number; ID card expiration date; copy of driver's license; telephone number; e-mail; ID number and VAT number in the case of lessees who are natural persons;
   
• Descriptive personal data such as bank account number; for online payments, the last 4 digits of the lessee's payment card number; when using a late charge transaction, payment card details (type, number, expiration date); position/function; signature, and in particular data obtained through the GPS application located in the Vehicle (see Article V, paragraph 8 of this Agreement), such as data on the location and speed of the Vehicle.

13.3. Personal data processed by the Lessor under this Agreement (sections 1 and 2 above) are hereinafter referred to as "Personal Data."

13.4. Persons whose Personal Data is processed by the Lessor on the basis of this Agreement (paragraphs 1 and 2 above) are also referred to as "Data Subjects" in this article.

13.5. When processing Personal Data, the Lessor acts as its controller. The processing of Personal Data is carried out manually and automatically, without automated decision-making or profiling.

13.6. The Lessor processes Personal Data for the purpose of exercising its rights and obligations under this Agreement, whereby the legal basis for the processing of Personal Data is (i) the performance of the Agreement and (ii) the Lessor's legitimate interest in exercising, enforcing, and performing its rights, in particular in court/administrative proceedings, sending commercial communications, and in the case of GPS data processing, in addition to the performance of the contract (ad (i)), also the legitimate interest in protecting property, protecting life and health, and documenting security incidents, and (iii) the fulfillment of legal obligations arising in particular from accounting and tax regulations or in connection with inspections by public authorities.

13.7. Data from an identity card or passport (hereinafter referred to as "ID") is obtained by making a copy of the Lessee's driver's license (hereinafter referred to as "DL"). The copy is made for the purpose of fulfilling the Lessor's obligation to submit a copy of the ID card and driver's license of the Vehicle driver to the relevant authority, the Police of the Czech Republic, or the insurance company. The provision of this data (making copies) is a contractual requirement of the Lessor, without which this contract cannot be concluded. The Lessee is obliged to provide a copy of the DL of all persons authorized to drive the Vehicle in accordance with the GTC.

13.8. The personal data of Data Subjects shall be processed for the duration of the lease under this Agreement and subsequently – unless the processing period is specified by special regulations (in particular tax and accounting regulations) – for a maximum period of 4 years from the termination of the Agreement; Personal data may be processed for a longer period only to the extent necessary if their processing proves necessary for the exercise of the lessor's rights in court or administrative proceedings. Personal data obtained via GPS shall be destroyed within 45 days after the termination of this agreement, unless their further processing is necessary in any court or administrative proceedings. In the case of sending commercial communications, your personal data will be processed until you express your disagreement with the sending of these commercial communications, but for a maximum period of 10 years. Disagreement can be expressed by email at: rent@driverent.cz

13.9. In addition to the lessor, the following also have access to Personal Data: external processors or other recipients authorized by the lessor, in particular providers of IT services, accounting and tax services, or legal services. All of the above entities are bound by legal or contractual confidentiality in relation to Personal Data. All processors provide sufficient guarantees that they have implemented appropriate technical and organizational measures to ensure an adequate level of security for Personal Data. Personal Data may also be accessed by leasing companies, insurance companies (e.g., in the event of an insured event), the Police of the Czech Republic, and other public law entities in the exercise of their powers.

13.10. Personal data will not be transferred to a third country (outside the EU) or to an international organization.

13.11. In connection with the processing of Personal Data by the Lessor, Data Subjects have, in particular, the right to object to processing carried out on the basis of the Lessor's legitimate interests. The Lessor shall not further process Personal Data unless it demonstrates serious legitimate grounds for processing that override the interests or rights and freedoms of the Data Subject, or for the establishment, exercise, or defense of legal claims, or unless it has another legal basis for processing Personal Data.

13.12. Data subjects also have the following rights in relation to the processing of Personal Data: the right to information and access to Personal Data; the right to rectification of Personal Data; the right to erasure of Personal Data; the right to restriction of processing; the right to data portability. The above rights, including the right to object, may be exercised by contacting the lessor at its email address rent@driverent.cz or at its registered office address stated in the header of this agreement.

13.13. If Data Subjects believe that the processing of their Personal Data is not in accordance with personal data protection legislation, they may at any time submit their suggestion or complaint to the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7, tel. no. 234 665 111, email: posta@uoou.cz, which is the supervisory authority in the field of personal data protection.

13.14. More detailed information on the principles of Personal Data processing by the Lessor is available on its website www.driverent.cz

13.15. A Lessee who is a legal entity is obliged to inform the natural persons concerned – Data Subjects whose Personal Data are processed on the basis of this contract – about the transfer of their Personal Data to the Lessor and to provide them with the information contained in this article of the contract.

14. Contract conclusion process 

14.1. For the purposes of this contract, unless proven otherwise, the date of delivery under this contract shall be deemed to be the fifth day from the date of dispatch. If the Lessee is delivered to a data box, the message is delivered at the moment the Lessee logs into the data box, but no later than the tenth day after the message is delivered to the data box.

14.2. Where this agreement requires a legal act to be in writing, the parties agree that email is sufficient.

14.3. The process of concluding a rental agreement begins with the reservation of a Vehicle on the website rezervace.driverent.cz, which is made on the basis of a binding order. After selecting the type of vehicle, additional services, method and time of delivery and return of the vehicle, and entering the required parameters of the lease agreement, a draft lease agreement is sent to the future lessee so that they can review the draft agreement in advance. 

14.4. The rental agreement itself is concluded in electronic form by payment of an advance payment for the rental, even if it is concluded outside the lessor's business premises in the physical presence of both contracting parties, with which both parties express their consent. The concluded rental agreement, together with the general terms and conditions, is sent to the lessee's email address. The advance payment for the lease is deemed to have been made at the moment the payment is credited to the Lessor's account or when the payment is made through a payment gateway provided by a third party on the Lessor's Portal. The Lessee is informed of the payment by email within 24 hours of the payment being credited to the Lessor's account. 

14.5. The Lessee may request a hard copy of the Agreement if they notify the Lessor in advance. If the Lessor is not notified in advance and the Lessee does not agree to the Agreement being sent by email, the Lessor shall send it to them in hard copy without undue delay after the conclusion of the Agreement. The contract is signed in electronic form by paying the rent deposit in accordance with the relevant provision of the Contract, and in paper form by the physical signature of the contracting parties. 

14.6. The contracting parties have the option to extend the lease term by concluding a new contract. The procedure for concluding the contract is the same as in the previous point.

15. Final provisions

15.1. Any disputes arising from this contract may be resolved out of court. In accordance with Act No. 634/1992 Coll., on consumer protection, as amended, the Czech Trade Inspection Authority (hereinafter referred to as "CTIA") is authorized to resolve consumer disputes between landlords and tenants out of court. - Central Inspectorate, ADR Department, Štěpánská 15, 120 00 Prague 2, e-mail: adr@coi.cz, website: www.coi.cz. Out-of-court settlement of consumer disputes is free of charge and the costs associated with it are borne by the parties themselves. Out-of-court settlement of a consumer dispute will be initiated at the request of the consumer, which must contain the necessary information, which, together with the request form and other information on out-of-court settlement of consumer disputes, is available on the ČOI website (www.coi.cz/informace-o-adr). The consumer may file a proposal to initiate out-of-court resolution of a consumer dispute no later than one year from the date on which they first exercised their right with the entrepreneur.

15.2. This contract is concluded in accordance with the applicable law of the Czech Republic, and in the event of a dispute, Czech law shall be the governing law. Any legal disputes shall be resolved by the courts with subject-matter and local jurisdiction.

15.3. The contracting parties declare that they have entered into this contract of their own free will, freely and seriously and comprehensibly, without acting under duress or under conditions that are grossly disadvantageous to either of them, and they affix their signatures as proof of their agreement with the content of this contract.

15.4. If the term Lessee is used in the Agreement or the General Terms and Conditions, the relevant provisions shall apply mutatis mutandis to persons to whom the Lessee has provided the Vehicle for use on the basis of the Agreement or subsequently on the basis of the Lessor's prior written consent, but the Lessee shall bear full responsibility for any damage caused by such persons.

15.5. The General Terms and Conditions are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

15.6. If any provision of the Agreement or these General Terms and Conditions is invalid or unenforceable or becomes invalid or unenforceable, this shall not affect the validity and enforceability of the other provisions.

15.7. The General Terms and Conditions may only be amended in writing, without prior notice to the Lessor. 

15.8. The Agreement and the Terms and Conditions are drawn up in the Czech language. The Agreement may be concluded in the Czech language.
 

These General Terms and Conditions shall enter into force and effect on January 22, 2026.

16. Appendices

• Handover protocols in printed form, handed over together with the vehicle
• Price list of services
• Price list of damages
• Price list of penalties and administrative fees